![]() Shopify recommends that you do not delete and re-install the Shopify POS app if you experience any problems. Generation 4 or higher running iPadOS 13 or higherĪll iPad Pro models running iPadOS 13 or higherĪndroid device running version 7.0 (Nougat) or higher Generation 5 or higher running iPadOS 13 or higher Generation 2 or higher running iPadOS 13 or higher IPhone 7 or higher running iOS 13 or higher The Shopify POS app works with devices which meet the following requirements: Devices that work with the Shopify POS app Device If you delete the app, then you lose the app logs that we use when we give you technical help, and you lose any saved data such as register shifts and saved carts. The Shopify POS app does not support iOS beta versions. ![]() If you have updated your device to iOS 14 or higher and use third-party Shopify apps, then you might need to enable Cross-Website tracking in your iOS settings. To enable Cross-Website tracking, complete the following steps: Cross-Website tracking lets third-party Shopify apps that you have installed in your Shopify admin stay connected in Shopify Inbox, Shopify Point of Sale, and the Shopify mobile app. Tap Shopify, Shopify POS, or Shopify Inbox.Make sure that your software is up to date Note The Shopify POS app no longer supports iOS 12 or lower. With older versions of iOS, you can continue to use the app but you can no longer update it. To take advantage of bug fixes and new features, you need to update your device to iOS 13 or higher. If that isn't possible, then switch to using Shopify POS on another device that is running iOS 13 or higher. Make sure that your device is running the latest versions of the operating system and the Shopify POS app. Software updates give you the latest features and help you avoid problems that are caused by out-of-date software.Īny required updates display in the Shopify POS app.From the Shopify POS app, tap ≡ > Support.If there is an iOS or Shopify POS update that needs to be installed, then tap Download latest update.To make it easier to keep your software up to date, enable automatic updates. When this option is enabled, software updates are downloaded and installed automatically.From your device home screen, tap Play Store.Tap Auto-update apps and select your preference.If you enable the automatic updates option, then it is enabled for all your apps. If you want to control which apps are updated, or when apps are updated, then you should not enable automatic updates, and update apps manually. In your firewall settings, add all ports on the following hostnames to your allow list: If you have a firewall enabled on your network, then it can interfere with POS functionality. If you need help to add these hostnames to your allow list, then contact your network administrator. In your firewall settings, add all ports for all hostnames on the following domains to your allow list: Add domains to your allow listĪdding domains to your allow list ensures that Shopify POS works correctly. It's important to add your store's custom domains to the allow list because Shopify POS and apps often use your custom domain name to connect with Shopify services.
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